Effective communication in an organization is crucial. For once, it affects productivity at work and could also determine brand popularity where customers are involved. In this case, any modern business should seek to invest in workplace communication training to help improve the level of interaction among workers or between employees and clients. Besides, there is need for clear guidelines on how information is handled within the organization.
Probably the basic but not less important is email etiquette. On employment, every staff is given a work e-mail address. This address is given to allow the employee do their duties effectively. However, not many companies train their staff on how to use this tool as they should. This has resulted to misuse of work email addresses. To avoid this, it is important for employers to outline clearly the purpose of using this mode of communication.
When writing emails to fellow staff, employees must do so professionally. The language used must be modest and simple to understand. The subject must be clear and relevant to the role of the recipient. This way, the addressee will be able to respond to the request effectively. Emails that are not clear act as a distraction to the recipients and have direct impact on their productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another commonly misused tool of communication at workplace is the telephone. It is not surprising for employees to lack proper telephone etiquette. Unfortunately, this is very annoying especially to customers and can work against the popularity of the firm. Some people leaving their telephones unattended to with no one to pick the incoming calls. Others simply ignore calls and continue with their business as usual.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
Probably the basic but not less important is email etiquette. On employment, every staff is given a work e-mail address. This address is given to allow the employee do their duties effectively. However, not many companies train their staff on how to use this tool as they should. This has resulted to misuse of work email addresses. To avoid this, it is important for employers to outline clearly the purpose of using this mode of communication.
When writing emails to fellow staff, employees must do so professionally. The language used must be modest and simple to understand. The subject must be clear and relevant to the role of the recipient. This way, the addressee will be able to respond to the request effectively. Emails that are not clear act as a distraction to the recipients and have direct impact on their productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another commonly misused tool of communication at workplace is the telephone. It is not surprising for employees to lack proper telephone etiquette. Unfortunately, this is very annoying especially to customers and can work against the popularity of the firm. Some people leaving their telephones unattended to with no one to pick the incoming calls. Others simply ignore calls and continue with their business as usual.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
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